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The Thomas Kilmann Conflict model

The Thomas Kilmann Conflict model

Conflict basically means any situation in which your concerns or desires differ from those of another person The Thomas Kilmann Conflict Mode Instrument (TKI) assesses an individual’s behaviour in conflict situations. That is, situations in which the concerns of two people appear to be incompatible. In conflict situations, we can describe a person’s behaviour along… Read More

What links the Mercedes Formula One team with Google?

What links the Mercedes Formula One team with Google?

Question: What is the connection between Dave Brailsford’s Team Sky and the aviation industry? What links the inventor James Dyson and the basketball player Michael Jordan? Answer They are all Black Box Thinkers. Whether developing a new product, honing a core skill or just trying to get a critical decision right, Black Box Thinkers aren’t… Read More

Why do we avoid crucial conversations?

Why do we avoid crucial conversations?

There are undoubtedly thousands of reasons we become stuck and unable to end the conflict situation we find ourselves in. It can get a grip on us and before we know it, we’re stuck defending our point of view. The principal difficulty with conflict is that it defines us, usually in the wrong ways; that… Read More

Is your communication sometimes confusing to others?

In order to communicate effectively, we must use all three components to do two things: 1. Send clear, concise messages. 2. Hear and correctly understand messages someone is sending to us. Communication Involves Three Components: 1. Verbal Messages – the words we choose: Are brief, succinct, and organised. Are free of jargon and do not… Read More

How well do you negotiate and collaborate?

How well do you negotiate and collaborate?

A Model for Collaborative Problem Solving 1. Share Perspectives – The process of perspective sharing allows each party to gain a clear understanding of the others PERCEPTION of the problem situation, for this is at the heart of collaborative problem solving as Fisher and Ury write in ‘Getting to Yes.’ 2. Define the Issues –… Read More

Do you know your purpose?

How we ask and answer questions in each of the levels of learning and change model, reveals how we operate at the level of values, beliefs and behaviour. The concept of logical levels of learning and change was initially formulated as a mechanism in the behavioral sciences by anthropologist Gregory Bateson, based on the work… Read More

How are your Beliefs effecting your results?

How are your Beliefs effecting your results?

Beliefs Beliefs frame our experiences- beliefs provide a frame so we can determine: • What is significant and what is not significant • What is important and what is not important • What is worth paying attention to and what can be deleted What beliefs do: • They act as a filter- you pay attention… Read More

Afraid of Feedback? How about Feedforward?

Afraid of Feedback? How about Feedforward?

What is feedback and why are we so afraid to accept it? Normally we hear the word ‘feedback’ and we think criticism, judgement and negativity. Some people think that by asking others for ideas to help you improve that somehow this is a weakness. In the 21st Century, this is the way we help and… Read More

Preparing for a conversation

    1st position You being you. Stand in your own shoes, looking through your own eyes, feeling your own feelings. Have the conversation with whoever it is that you want to speak with. (they’re not actually there)   2nd position Taking on the other person’s point of view. Sit where you had them sitting,… Read More

Four things you need to do to be successful

Four things you need to do to be successful

1. Know what you want Henry Ford said, “If you think you can, you will. If you think you can’t, you won’t?”Knowing what you want is very important to the success of your outcomes. It’s also important to take into account S.M.A.R.T.     Specific – it needs to have specificity without being too restrictive.    … Read More