Is your communication sometimes confusing to others?

In order to communicate effectively, we must use all three components to do two things:
1. Send clear, concise messages.

2. Hear and correctly understand messages someone is sending to us.

Communication Involves Three Components:
1. Verbal Messages – the words we choose: Are brief, succinct, and organised. Are free of jargon and do not create resistance in the listener.

2. Tonality – how we say the words. Tonality – refers to the messages that we transmit through the tone, pitch, and pacing of our voices. It is how we say something, not what we say.
I can’t do that here”
“I can’t do that here”
“I can’t do that here”
“I can’t do that here”
“I can’t do that here

3. Nonverbal Messages – our body language: The power of nonverbal communication cannot be underestimated. In his book, Silent Messages, Professor Albert Mehrabian says the messages we send through our posture, gestures, facial expression, and spatial distance account for 55% of what is perceived and understood by others. In fact, through our body language we are always communicating, whether we want to or not!

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